No matching question. Try another word or ask us directly.
Ordering
What is your minimum order quantity?
Our MOQs start at 10 units for wigs, 10 bundles for bundles, 10 pieces for closures or frontals and 10 packs for extensions. MOQs apply per style (per color for extensions and women's toppers), you can mix lengths and colors within each style, and a few products start lower. Every product page lists its exact minimum, and our wholesale and MOQ page explains how the rule works.
Can I mix different products in one order?
Yes. Wigs, bundles, lace, extensions and accessories can all ship together, as long as each style meets its own minimum.
Do you sell to individual customers?
We focus on businesses: brands, salons, stylists, online sellers and distributors. Independent stylists and new brands are welcome.
How do I get a price list?
Send us the products you're interested in through our quote form or WhatsApp. We'll send a catalog and prices for your quantities.
Do you offer discounts for larger orders?
Yes. Quotes show the unit price at your quantity and at the next tier, and long-term partners also get priority production slots and early access to new styles.
Samples
Can I order a sample before bulk?
Yes, and we recommend it. Samples ship within 5–7 days. See our sample kits.
Are samples free?
Samples are paid, but the cost is credited against your first bulk order above US$1,000.
Will bulk products match my sample?
Yes. The approved sample is tagged and filed with its spec, and our QC team checks bulk goods against it before packing. See sample orders.
Products and Quality
Is your hair 100% human hair?
All our human hair products are made with 100% human hair. Our synthetic range is clearly labeled as synthetic.
What's the difference between virgin, Remy and raw hair?
Virgin hair has never been chemically processed. Remy hair has aligned cuticles but may be processed. Raw hair has no chemical processing and keeps its natural pattern, often from a single donor group. Curl textures on raw hair are steam-set, and we label them as set textures. Our Hair Grades guide explains it in detail.
Can your hair be bleached and colored?
Yes. Our virgin and raw hair can be bleached and dyed. Our 613 blonde is made from selected hair that lifts cleanly.
Does your hair shed or tangle?
A few loose strands in the first wash are normal; shedding that keeps going is not. Every unit is comb-tested before packing, and why bundles shed or tangle is explained in Why Do Bundles Shed and Tangle?.
How long does your hair last?
Virgin hair typically lasts 1 to 2 years with good care. Raw hair can last 2 years and more.
What lace types do you offer?
HD lace, transparent lace and Swiss lace in multiple shades. See our Lace Types guide and Color Chart for details.
Do you offer pre-plucked hairlines and bleached knots?
Yes. Pre-plucked hairlines, bleached knots, baby hair and pre-cut lace are available on all lace wigs.
Private Label and Custom Orders
Can you put my logo on the packaging?
Yes. We brand boxes, bags, labels, hair tags and wig caps. See our private label service and packaging options.
Can you develop a new style for my brand?
Yes. Send references or a sample and our development team will create it through our custom service.
Will you sell my custom designs to other clients?
Never. Custom designs and specifications stay exclusive to you. We sign an NDA on request.
Do you make custom hair systems from templates?
Yes. Send a template and a hair sample and we'll build the unit to match. See custom hair systems.
What is the minimum for custom packaging?
Your logo on our standard boxes, bags and labels is available from your first order. Fully custom boxes start from 500 pieces, and hair tags and labels from 1,000 pieces.
Production and Lead Time
How long does production take?
In-stock items ship in 1–3 days. Standard bulk orders take 15–25 days, and orders with changed specs or custom styles take 25–40 days.
Can I visit your factory?
Yes. Visits are welcome by appointment, and live video tours can be booked on a weekday that suits your time zone. Read about our factory and quality control.
Do you offer dropshipping?
Yes, for qualified accounts. We pack in your branding and ship to your customers; see dropshipping.
Can I use a third-party inspection company?
Yes. Your inspector is welcome before shipment.
Shipping and Payment
Which countries do you ship to?
We ship worldwide, including the US, Canada, the UK, Europe, Africa, the Middle East, Australia, Latin America, Japan and Korea. See Where We Ship for the full list.
Which shipping methods do you use?
DHL, FedEx, UPS and TNT express, air freight and sea freight. Any of these can be quoted DDP, with duties paid, for selected markets.
How long does delivery take?
Express takes 3–7 days, air freight 7–12 days and sea freight 25–45 days. Duties-paid door to door takes 10–20 days by air or 30–50 days by sea. Add production time: 1–3 days for stock, 15–25 days for bulk.
Which payment methods do you accept?
Bank transfer (T/T), PayPal, Western Union and other methods listed on our Shipping & Payment page.
How much deposit do you need, and when is the balance due?
Standard orders are paid on 30% deposit and 70% balance before shipping, and orders with changed specs or custom styles on 50% deposit and 50% balance before shipping. We send photos and video of the finished order before you pay the balance. Terms for your specific products are confirmed in writing on your quotation.
Can you provide a certificate of origin?
Yes. We issue a certificate of origin on request, along with the commercial invoice and packing list. In some markets, such as Australia under ChAFTA or Japan and Korea under RCEP, it can lower the duty your importer pays.
What if my order has a problem?
Contact us within 7 days of delivery with photos or video. We'll replace or refund any product that does not meet the approved standard.
What is not covered by a quality claim?
Claims cover hair in the condition it arrived. They do not cover damage from improper use, chemical treatment such as coloring or bleaching, heat above the stated limit, or alteration after delivery such as cutting or installing. The full terms are in our Terms of Service.