1. Information We Collect
Information you give us. When you fill in a quote form, sample request, custom order form or contact us by email or WhatsApp, we may collect your name, company name, email address, phone or WhatsApp number, country, shipping address, website or social media link and the details of your request.
Information collected automatically. When you visit our website, we may collect your IP address, browser type, device information, pages visited and time spent on the site through cookies and similar technologies.
2. How We Use Your Information
We use your information to:
- Reply to your inquiries and send quotes
- Process sample and bulk orders, including shipping and customs
- Send order updates and, if you agree, product news and offers
- Improve our website and services
- Meet legal and tax obligations
3. Sharing Your Information
We do not sell or rent your personal information. We share it only with:
- Logistics and shipping partners, to deliver your orders
- Payment providers, to process payments
- Service providers who help us run our website and communications, under confidentiality obligations
- Authorities, where required by law
4. Cookies
We use strictly necessary cookies to keep the website working. With your consent, given through the cookie banner when you first visit, we also use analytics cookies to understand how visitors use the site. You can change your choice at any time through the cookie settings link in the footer, or disable cookies in your browser settings, though some parts of the site may not work properly.
5. Data Security
We use reasonable technical and organizational measures to protect your information against loss, misuse and unauthorized access.
6. Data Retention
We keep your information only as long as needed to fulfill the purposes in this policy or as required by law.
7. Your Rights
Depending on where you live, you may have the right to access, correct or delete your personal information, object to or restrict its processing, and withdraw consent to marketing at any time. To make a request, contact us at [email protected].
7a. Legal Bases (UK and EU)
If you are in the UK or the EU, we process your information on these legal bases: to take steps at your request before a contract and to perform an order (quotes, samples, orders and shipping); our legitimate interests in running and improving our business and website; your consent, for marketing emails and non-essential cookies; and legal obligations, such as tax and customs records.
7b. California Residents
If you live in California, you have the right to know what personal information we collect and how we use it, to request that we delete it, and to correct it. We do not sell or share your personal information as those terms are defined under California law. To make a request, contact us at [email protected]; we will not treat you differently for using these rights.
7c. Messaging Apps
If you contact us on WhatsApp, your messages are also processed by WhatsApp (Meta) under its own privacy policy. Please do not send payment card details or other sensitive information through messaging apps.
8. International Transfers
We are based in China. Information you send us may be processed in China and in other countries where our service providers operate.
9. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this policy from time to time. The latest version is always available on this page.
11. Contact Us
Xuchang Zuvi Hair Products Co., Ltd.
No. 255 Yangguang Avenue (West Section), Xuchang Economic and Technological Development Zone, Xuchang, Henan 461000, China
Email: [email protected]