Terms of Service

The content on this website is for general information about our products and services. Product photos are representative. Natural hair can vary slightly in color and texture between batches.

Payment terms are stated on each proforma invoice. Production begins after the agreed deposit or full payment is received. Accepted payment methods are listed on our Shipping & Payment page.

Approved samples serve as the quality standard for bulk production. Sample charges and credit terms are stated on our Samples page and in your quote.

Lead times are estimates confirmed at the time of order. We will notify you promptly of any change. Risk passes to the buyer according to the agreed shipping terms.

Orders can be cancelled without charge before production starts, and any deposit is refunded or credited to a later order. Once production has started, the deposit covers materials and work already done and is not refunded; custom and private label orders cannot be cancelled after their specifications or packaging are approved.

Ownership of the goods passes to the buyer once full payment has been received. Risk passes according to the agreed shipping terms, as set out in section 5.

Neither party is liable for delays or failure to perform caused by events beyond its reasonable control, such as natural disasters, epidemics, government actions, port closures or carrier disruption. We will tell you promptly and agree a new delivery date with you.

Unless door-to-door duties-paid shipping is agreed, import duties and taxes are the buyer's responsibility.

Claims for damaged goods or products that do not match the approved sample must be submitted within 7 days of delivery with photos or video. We will replace or refund qualifying products. Claims do not cover damage caused by improper use, chemical treatment, damage from heat above the stated limit or alteration after delivery.

Buyers are responsible for ensuring they have the rights to any logos, trademarks or artwork supplied to us. Custom designs created for a buyer remain confidential and are not sold to other clients. See our private label service for how custom work is set up.

All text, images and design on this website belong to Xuchang Zuvi Hair Products Co., Ltd. unless stated otherwise. You may not copy or reuse them without permission, except where we have authorized product image use for our clients.

To the extent permitted by law, our total liability for any order is limited to the value of that order, and we are not liable for indirect or consequential losses.

These terms are governed by the laws of the People's Republic of China.

Xuchang Zuvi Hair Products Co., Ltd.
No. 255 Yangguang Avenue (West Section), Xuchang Economic and Technological Development Zone, Xuchang, Henan 461000, China
Email: [email protected]