20 Questions to Ask a Hair Vendor Before You Place Your First Order

Questions to Ask a Hair Vendor About Origin and Grade

1. 1. Where does your hair come from?

   Good answer: a specific origin such as Vietnamese, Cambodian, Indian or Chinese hair, and how it's collected.
   Pause if: the only answer is "Brazilian" or "Peruvian". These are style names, not origins. See our hair grades guide.

2. 2. Is it virgin, Remy or raw hair?

   Good answer: a clear grade with a short explanation of the processing, for example "virgin, steam-processed into body wave".
   Pause if: they answer with a number like 12A and nothing else. Read What Does 12A Hair Mean?.

3. 3. Is it single drawn or double drawn, and what's the ratio?

   Good answer: the drawn type and roughly how much of the hair reaches full length. For reference, our double drawn is about 70–80% full length.
   Pause if: "all our hair is double drawn" at a single drawn price. See single vs double drawn.

4. 4. Can the hair be bleached, and to what level?

   A good vendor names a realistic level for the grade: virgin 1B can usually reach level 10 / 613 in gentle rounds, while processed hair often stalls earlier or turns gummy. Be wary of "it can go to any color with no damage", because no hair can. How lifting works and what a failed lift looks like are in Can You Bleach Human Hair Bundles?.

Minimums and Pricing

1. 5. What's your MOQ, and can I mix styles?

   Good answer: a clear minimum per style (or per color for extensions), with written rules on what you can mix within a style, such as lengths and colors. See Wholesale Hair MOQ Explained.
   Pause if: the minimum changes every time you ask, or mixing rules are "we'll see".

2. 6. How does the price change with quantity?

   Expect a tiered price list with the quantity for each tier. If the price only drops at a quantity you can't sell in three months, the tiers are there to push volume, not to help you.

3. 7. What exactly does the price include?

   Good answer: a clear line on packaging, shipping, duties and any fees. "Ex-works" and "door to door" mean very different totals. Compare quotes using How Much Do Wholesale Wigs Cost?.
   Pause if: "free shipping" with no word on duties, or extra fees that appear only on the invoice.

Lead Times and Stock

1. 8. Which items do you keep in stock?

   Ask for the actual list of in-stock textures, lengths and lace types, with a shipping time. If everything is "in stock", including custom colors and 30-inch lengths, the list isn't real: no factory stocks everything.

2. 9. How long does a bulk order take, and when does the clock start?

   Good answer: a production time that starts from a clear point, such as deposit received or sample approved, confirmed in writing.
   Pause if: "very fast" with no number, or a date that's only given after you pay.

3. 10. What happens if production is delayed?

   The answer you want is that they tell you as soon as they know, with a new date, rather than on the ship date. Delays do happen, usually from long raw hair running short or a lace roll failing inspection, so a vendor who says they never happen is harder to plan with than one who admits it.

Quality Control

1. 11. How do you check quality before shipping?

   Good answer: named checks, such as length, weight, shedding, lace and knot checks, at stated points in production. At our factory, every order passes 17 checks. See Factory and Quality Control.
   Pause if: "we check everything" with no detail on what or when.

2. 12. What are your tolerances for length and weight?

   Good answer: numbers. Ours are 0.5 inch for length and 5 g for weight.
   Pause if: they won't put a number in writing.

3. 13. Will my bulk order match the sample?

   Your approved sample should become the production reference, with its code written on your order so bulk goods are checked against it. "Bulk is the same or better" without that code on paper means nothing is holding them to it.

4. 14. Can I see my goods before the balance payment?

   Good answer: photos and video of your actual goods, packed, with weights shown. A third-party inspection is accepted if you want one.
   Pause if: they send catalog photos, or ask for full payment before you see anything.

   

Claims and After-Sales

1. 15. What happens if the hair doesn't match the order?

   Good answer: a written process: how to report it, the evidence they need, the time limit and the remedy (replacement, credit or refund).
   Pause if: "no problem, we'll take care of you" with nothing in writing.

2. 16. How long do I have to report a problem?

   You want a specific claim period, long enough to wash and check a piece before it ends. Ours is 7 days from delivery.

Payment

1. 17. Which payment methods do you accept?

   Only traceable methods paid to a company account in the same name as your invoice; a personal account, gift cards or crypto-only is a stop sign. The account check is part of the verification steps in How to Find a Reliable Wholesale Hair Vendor, and our accepted methods are on Shipping and Payment.

2. 18. What are your payment terms?

   Good answer: clear terms, commonly a deposit before production and the balance before shipping, written on the proforma invoice.
   Pause if: 100% upfront on a first bulk order with no inspection step.

Shipping and Private Label

1. 19. How do you ship to my country, and how long does it take?

   Good answer: options by method (express, air or sea), whether DDP to your door is available, transit times and who handles customs paperwork.
   Pause if: they can't say who is the importer of record, or how duties are paid.

2. 20. Can you put my brand on the products, and will your name appear anywhere?

   Good answer: private label packaging and labels from a stated minimum, with no factory name or logo on your products, packaging or inserts. Export documents still name the exporter, as customs requires. See private label.
   Pause if: their logo still appears on the hair tag, box or care card.

How to Use the Answers

1. 1
   Ask every vendor the same questions and write their answers side by side.
2. 2
   Ask for the important answers in writing origin, grade, MOQ, lead time, tolerances, claims and payment terms.
3. 3
   Test samples from your top two or three Answers tell you about the vendor; samples tell you about the hair. See How to Test Hair Samples.
4. 4
   Put the agreed answers into your order with a spec sheet.

FAQ

Ask Us All 20

• How to Buy Wholesale Hair from a Factory
• Hair Factory vs Hair Vendor
• Frequently Asked Questions